In-Resort Service
Thomson is powered by people - travel people. We can be there all the time. Only when you need us. Or not at all. What type of service you get depends on where you stay...
We're here to help 24/7
Unlike most other online
travel companies you can
contact Thomson by phone,
email or text. Our team of
Travel Advisors are on hand to
point you in the direction of all
the big sights. We can let you
in on the best places to eat
and give you the low-down on
all the unmissable trips. We’ve
got loads of inside knowledge
to help you make the most
of your time away and can
help with any problems too.
Resort Service
Resort Service is our 24 hour phone service. You can use it to book days out, find out the local bus times and let us know about any problems that crop up. Prefer to speak to someone face to face? You can call us to arrange a personal visit, too. Look out for the mention of '24/7 Service in Resort' in the accommodation details in our brochures if this sounds like your kind of service.
Hotel Service
With Hotel Service, you get all the great benefits of Resort Service plus one of our Travel Advisors will regularly visit your hotel. If you prefer the personal touch then keep an eye out for the mention of 'Thomson Travel Advisor based at this hotel' in the accommodation details in our brochures.
Thomson Travel Buddy
Wondering what the weather's up to? Want to know the football scores? Then text us your questions and we'll find you the answer.
Your holiday tickets will include the text number you need to use to get loads of holiday info. Simply text the bold keywords and your away.
Thomson Excursions
For some a holiday is all about chillin' out, recharging your batteries and doing absolutely nothing. But that's not everyone's bag. Ok, so you're on your hols and want to relax but that doesn't mean to say you would dream of missing out on all the sight and sounds on offer. So look no further than www.thomson.co.uk/excursions.
You can view and pre-book our trips and activities in advance of your holiday, allowing you to plan your valuable holiday time more effectively. Alternatively, you can book by phone, text or email using the contact details given to you on arrival, or just ask your Travel Advisor.
- Benefit from the help and knowledge of Thomson Travel Advisors*
- Get a great 24/7 Service in Resort
- Sign up for Thomson Travel Buddy - the text message service that has all the answers
- Make sure you don't miss out on all the best things to see and do with Thomson Excursions
*Thomson Travel Advisors are only based at a selection of hotels.
